Rules for all active Dealernet vendor level members - updated November 30, 2025
In order to maintain good standing on Dealernet, members must act professionally at all times.
Members should maintain standard or higher metric scores for elite (gold star) and above standard (blue star) status to ensure a good experience for trading partners.
| Ratings based on previous 6 month period | Elite (GOLD STAR) | Above Standard (BLUE STAR) |
| Offer Acceptance Rate | minimum 90% | minimum 80% |
| Offer Expiration Rate | maximum 2% | maximum 3% |
| Average Response Time | maximum 12 hours | maximum 24 hours |
| Transaction Dealer Rating | minimum 98% | minimum 90% |
| Valid Tracking # provided on offer details page | minimum 95% | minimum 85% |
| ID Verified | required | required by 12/31/25 |
| Dealernet EFT accepted | required | optional |
| Active vendor membership | minimum 12 months | minimum 6 months |
| Activity (completed transactions) | 1000 lifetime and min 10 per month | 100 lifetime and min 5 per month |
| Cancel Rate | maximum 10% | maximum 20% |
| Offer Assistance Rate (filed reports) | maximum 3% | maximum 5% |
| Dealernet default coverage (aggregate) | up to $10,000 | up to $5,000 |
In addition, members may not receive more than 1 site policy violation for late payment/shipment in a 30 day period or have any open transaction disputes for more than 3 days without resolution to maintain above standard level account status.
Metric scores are displayed and updated in real time on each member's profile page. It is imperative that all members respond to emails and offers in a timely manner and also maintain their listings on the marketplace at all times.
If you receive a notification that your metric scores are not meeting expectations, your account will be placed under review. Any member that does not maintain their metrics at or above the stated standard levels will automatically have their account marked at below standard level at which time they will incur a 0.5% transaction fee surcharge for a minimum period of 30 days or until all of their metric scores are brought to standard levels. If a member remains below standard for 90+ consecutive days, their account will also be under review for cancellation.
Accounts which do not meet the elite or above standard metric scores will have additional requirements on their account:
- Respond to all pending offers and messages before accessing marketplace
- Log into site daily to make sure listings are refreshed on marketplace
(member will not be eligible for above standard status for minimum 30 days. Once metric scores are at or above standard level, member can request an account review)
Rules for Transaction Completion
Any members either initiating or engaging in activity that seeks to take any transaction off site or outside of the make offer/counteroffer process will not be tolerated. This includes any attempt to amend an offer with a trading partner via the message chat as follows:
- Making a direct offer to a member and then including text offering a different price or QTY than what the member had listed on the marketplace (counteroffer).
- Soliciting to buy/sell any additional products or QTY in the message area of an email or an accepted offer message
- Excessive offer cancellations or any other suspicious activity that is deemed as misuse of the Dealernet site
- Threats or unprofessional behavior by members toward another member through Dealernet messages or phone/text.
- Requesting to contact trading partner directly via text, phone or email regarding their listings on the Dealernet marketplace
Accounts will be reviewed periodically, and members are also instructed to notify our Help Desk if they have any issues with other members regarding site policy infractions that could negatively impact or otherwise detract from the overall site experience for all users.
Any account performing below the stated expectations or engaging in any activity deemed as detrimental to the site will potentially lose account privileges as determined solely at the discretion of Dealernet management.
Seller Responsibilities
Sellers are responsible to verify all inventory prior to initiating or accepting an offer. If seller is unable to verify inventory once an offer has been accepted and buyer does not approve a request to cancel/void the transaction, a cancel fee will be owed to the buyer subject to replacement cost at the sole discretion of Dealernet. Offers which are pending can only be revoked if seller cancels it before the buyer has accepted it. Sellers are not permitted to pre-sell or otherwise offer any product for sale that is not in hand. Any drop shipment offers must clearly state on the listing notes the shipping location. All shipments must be made as agreed upon and if using services such as ground saver/ground advantage which gets delayed , seller will be responsible for compensation to buyer at discretion of Dealernet if an assist report is filed unless the buyer previously agreed to use such service.
Buyer Responsibilities
All buy offers are deemed to be shipped to the buyer's shipping address on file. If a buy offer is for a different location than their listed address, the default must be that the BUYER provide a pre-paid shipping label to seller within 1 business day and agrees to take full responsibility for shipment once it has been scanned by the carrier. All other drop shipments must clearly state in the listing notes if there are any other terms and conditions involved. Any issues with products must be reported directly to seller within 1 business day of delivery and are only applicable if order is shipped directly to buyer. If there is an issue, buyer should not open any cases or boxes prior to receiving response from seller, or if further assistance is required, buyer should file an assist report.