Member Rules & Metrics

Rules for all active Dealernet vendor level members - updated February 14, 2026

In order to maintain good standing on Dealernet, members must act professionally at all times maintain standard or higher metric scores to ensure a good experience for trading partners.

All Members are required to maintain standard metric scores at all times to ensure they are providing adequate service for trading partners

There are many responsibilities for members to remain in good standing that not only will result in more trade offers, but allow for trading partners to have the best experience possible:

1. Maintain listings - members are responsible to maintain listings at all times and strive for 100% acceptance rate.  There is no tolerance for any manipulation or posting fake buy/sell offers only to decline any offers received
2. Offer response time - members are responsible to respond to offers in a timely manner (within 24 hours) as trading partners anticipate a quick accept/decline response
3. Shipment tracking - sellers must enter valid tracking # within 1 business day of payment received or acceptance to elite buyers.  Carrier pick up scan is the only valid proof of shipment
4. Canceling pending offers - should be used with caution especially within 24 hours as the offer should only be made if that amount of time can be provided for a respnse.  Any absue/misuse of this option will not be tolerated.

Members that are marked at below standard will have the following impact to their account in addition to possible penalties and fees owed to trading partners until meeting standard requirements

1. All buy/sell listings will no longer appear on the marketplace by default (users will need to select all to view any below standard buy/sell listings)
2. Incur a 0.5% transaction fee surcharge on all completed trades
3. Must respond to all pending offers before gaining access to the marketplace
4. When selling with upfront payment terms, only permitted to use payment options offering buyer protection (Venmo/PPGS)

In addition, members may not receive more than 1 site policy violation for late payment/shipment in a 30 day period or have any open transaction disputes for more than 3 days without  resolution to maintain above standard level account status.

Metric scores are displayed and updated daily on each member's profile page. 

If you receive a notification that your metric scores are not meeting expectations, your account will be placed under review. If a member remains below standard for 90+ consecutive days, their account will also be under review for cancellation.

(member will not be eligible for above standard status for minimum 30 days.  Once metric scores are at or above standard level, member can request an account review)

Rules for Transaction Completion
Any members either initiating or engaging in activity that seeks to take any transaction off site or outside of the make offer/counteroffer process will not be tolerated.  This includes any attempt to amend an offer with a trading partner via the message chat as follows:

• Making a direct offer to a member and then including text offering a different price or QTY than what the member had listed on the marketplace (counteroffer).
• Soliciting to buy/sell any additional products or QTY in the message area of an email or an accepted offer message
• Excessive offer cancellations or any other suspicious activity that is deemed as misuse of the Dealernet site
• Threats or unprofessional behavior by members toward another member through Dealernet messages or phone/text.
• Requesting to contact trading partner directly via text, phone or email regarding their listings on the Dealernet marketplace
• Cancellation of pending offers to cause the member's listings to be deactivated from the marketplace
• Manipulative or fake buy/sell listings posted to the marketplace

Accounts will be reviewed periodically, and members are also instructed to notify our Help Desk if they have any issues with other members regarding site policy infractions that could negatively impact or otherwise detract from the overall site experience for all users.

Any account performing below the stated expectations or engaging in any activity deemed as detrimental to the site will potentially lose account privileges as determined solely at the discretion of Dealernet management. 

Seller Responsibilities 
Sellers are responsible to verify all inventory prior to initiating or accepting an offer.  If seller is unable to verify inventory once an offer has been accepted and buyer does not approve a request to cancel/void the transaction, a cancel fee will be owed to the buyer subject to replacement cost at the sole discretion of Dealernet.  Offers which are pending can only be revoked if seller cancels it before the buyer has accepted it.  Sellers are not permitted to pre-sell or otherwise offer any product for sale that is not in hand.  Any drop shipment offers must clearly state on the listing notes the shipping location.  All shipments must be made as agreed upon and if using services such as ground saver/ground advantage which gets delayed , seller will be responsible for compensation to buyer at discretion of Dealernet if an assist report is filed unless the buyer previously agreed to use such service.

Buyer Responsibilities  
All buy offers are deemed to be shipped to the buyer's shipping address on file.  If a buy offer is for a different location than their listed address, the default must be that the BUYER provide a pre-paid shipping label to seller within 1 business day and agrees to take full responsibility for shipment once it has been scanned by the carrier.  All other drop shipments must clearly state in the listing notes if there are any other terms and conditions involved.  Any issues with products must be reported directly to seller within 1 business day of delivery and are only applicable if order is shipped directly to buyer.  If there is an issue, buyer should not open any cases or boxes prior to receiving response from seller, or if further assistance is required, buyer should file an assist report.

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