Late Payments

All payment for DealernetX.com transactions must be sent and received electronically within 1 business day, unless the buyer is Elite Certified (GOLD STAR), then the payment must be received within 2 business days of delivery.  These are the due dates for all DealernetX.com transactions without exception.  Sellers must never ship product to a non-elite certified member without payment upfront for the overall safety of the entire Dealernet community.

Sellers must follow the following steps once payment is late.   Failure to adhere to the terms outlined below will result in the seller forfeiting their option to file an Admin Assist report.  This includes but is not limited to sending product prior to receipt of payment or not filing an assist report within 14 days from the original offer date.  Sellers are encouraged to file assist reports as soon as possible rather than wait 14 days to file.

  1. If payment is not received within 1 business day of the payment due date, the seller must message the buyer through the transaction chatbox for payment reminder and be sure to include all accepted forms of payment including uploading any Bank Wire information if needed. By messaging through the site chatbox,  there is proper documentation that steps were taken to resolve the issue.
  2.  If no response or update is provided by the buyer within 24 hours, then an assist report should be filed.
  3.  Admin will immediately reach out to the buyer regarding payment status requiring the buyer to respond with an update prior to accessing the marketplace.
  4.  If Admin does not receive a response within 24 hours from when the assist report was filed, the situation will be escalated to a buyer default at which time Admin will review seller's request to void the deal and possibly impose cancellation fees to be owed by the party in default (unresponsive party).   Seller must await Dealernet approval before any request to void a transaction can be finalized.

For additional information please view our FAQ on transaction issues with orders or contact the help desk.

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