Late Payments
All payment for DealernetX.com transactions must be sent and received electronically within 1 business day of offer acceptance, unless the buyer is Elite Certified (GOLD STAR), then the payment must be received within 2 business days of delivery. Sellers must never ship product to a non-elite certified member without payment upfront for the overall safety of the entire Dealernet community. If a seller does ship upfront to a non-elite member, the option to file an assist report will be automatically forfeited as Dealernet will not be able to help with any transaction issue.
Sellers must adhere to the following policies if a payment is late. Failure to follow to the terms outlined below will result in the seller forfeiting their option to file an Admin Assist report and be liable for potential fees/penalties. This includes but is not limited to sending product prior to receipt of payment or not filing an assist report within 14 days from the original offer date. Sellers are encouraged to file assist reports as soon as permissible, rather than wait 14 days to file so that Dealernet can help to get any such issue resolved quickly.
- If payment is not received within 1 business day of the offer acceptance date, the seller must first message the buyer through the offer chatbox for payment reminder and be sure to include all accepted forms of payment including uploading any Bank Wire information if needed. By messaging through the site chatbox, there is proper documentation that steps were taken to resolve the issue.
- If no response or update is provided by the buyer within 24 hours of initial reminder, then an assist report can be filed using the link provided on the offer details page.
- Dealernet will immediately reach out to the buyer regarding payment status requiring the buyer to respond with a payment status update prior to member being able to access the marketplace.
- Once an assist report is filed, if the member in violation is unable to document proof of valid on time pickup/tracking# or electronic payment remittance sent as agreed upon in the terms of the transaction, a $25/day late fee will be owed to the member filing the report. For transactions over $10,000 the late fee will be $100/day. Members are encouraged to file assists reports within 2-3 business days if they are not able to resolve an issue directly with their trading partner, rather than wait any longer if there is no update or communication received. Once an assist report has been validated by ADMIN, the trading partner will have 1 business day to update/resolve the issue. The member filing the report may not demand to void/cancel the transaction until at least 1 business day has passed from when report was filed, at which point a request can be made via the Assist link to have it reviewed for cancellation. It is fully anticipated that members will honor all transactions without exception and any default will be subject to cancel fees and any transaction fees incurred unless the transaction has been officially voided by Dealernet.
For additional information please view our FAQ on transaction issues with orders or contact the help desk.